CIOs and Expense Control in 2019

The Apple earnings warning yesterday reinforced for me a theme that we’re going to see this year in banking, and that’s slower organic growth which means expense control. A variety of factors are working against banks’ ability to improve their net interest margins, with the risks of slower growth, a persistent flat yield curve, and even some deterioration in credit quality seeming the most significant to me. [Read More]

Telling the IT Story

In my work in helping IT teams improve their performance, I frequently run across cases where the management team’s perception of performance of IT doesn’t align with output from the IT team. How can an IT group be delivering on both project and service level commitments yet suffer from a perception of poor performance? [Read More]